Investigative Quality: How to Ensure Your Team Produces High Caliber Work

About the Session:

When was the last time you took a hard look at the quality of work produced by your team? With the events over the last few years, teams have had to do more work with less resources, often sacrificing quality in order to handle higher volumes of work. Join us for this session where attendees will learn key questions to ask in evaluating investigative case quality, who should set those standards and why you need to raise the bar. We will discuss ways in which SIU leaders have successfully set metrics that accurately measure the caliber of investigative output from the receipt of a referral to the moment a case is closed.

Presenters:

• Harry Guglielmo, AHFI, Senior Director, Centene (Formerly Fideliscare)

• Jala Attia, AHFI, CFE, CHC, President, Integrity Advantage